Gift Card FAQs

Important Update: Gift Card Use Before Store Closing
As we prepare to close our store, we want to ensure you have plenty of time to use any outstanding gift cards.

All Riah Jane gift cards must be redeemed by May 24, 2025.
After this date, gift cards will no longer be accepted, as our store will officially close on May 24th, 2025. All gift card holders have been notified via email with gift card information. If your email or contact information is not on file, we are unable to notify you via email or phone. All gift card information has been published to the public as of April 7th, 2025.

We recommend using your gift card early to shop the best selection during our Store Closing Sale—weekly markdowns begin April 14!We encourage customers to shop early, as inventory is limited and all items are final sale during our store closing.

If merchandise is no longer available before May 24th and a gift card remains unused, unfortunately, we will not be able to offer refunds, exchanges, or cash value for any remaining balances.

To ensure you get the best selection, we recommend using your gift card as soon as possible.

Thank you for your support over the years—it’s meant the world to us.

1. Can gift cards be refunded or exchanged?
Gift cards are non-refundable and cannot be exchanged for cash. If you have any issues with your gift card, please contact us at info@riahjane.com

2. Can I use a gift card for in-store purchases?
Yes! If your gift card is for our store, you can use it both online and in-store. Just provide the gift card code at checkout.

3. What happens if I lose the gift card email?

If you’ve lost your gift card email, please reach out to us at info@riahjane.com with your full name, email address used at purchase, and approximate date of purchase. We’ll do our best to help you retrieve your gift card code.Unfortunately, we cannot replace lost, stolen, or damaged cards without proof of purchase. If you have proof of purchase, contact us

If we are unable to locate your gift card information or verify the remaining balance, unfortunately, we may not be able to issue a replacement. We recommend keeping your gift card email and code in a safe place, as we cannot guarantee recovery without sufficient details.

Gift cards are like cash—please keep them safe.

4. Can I check the balance on my gift card?
Yes! You can check your gift card balance by logging into your account, contact us for assistance or visit us in-store

5. What if the recipient has trouble using the gift card?
If the recipient experiences any issues with the gift card, please contact us at info@riahjane.com, and we’ll be happy to assist.