FAQ
Welcome to Riah Jane & Co FAQ page!
Please reach out to us at infor@riahjane.com or call us at 812-559-0120 for immediate assistance. If you’re looking for more information about sizing or shipping, please visit our shipping policies and our size guide (below).
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How long have you been in business?
Riah Jane & Co has been in operation since 2022, however, the real journey began in 2021.
Do you have a storefront?
YES! However, we will be closing our Store front permanently May 24,2025 located at 609 Main Street, Jasper, IN.
Is Riah Jane Closing?
Yes. Unfortunately, we will be closing our online and store front permanently. The last day to shop will be May 24th, 2025.
Howlong does it take to receive my refund?
Once you receive your email
indicating your return has been processed, you can expect to receive your Riah
Jane & Co E-Gift Card sent to your email address on file.
In-store
refunds are done same day. Refunds issued as store credit on a Riah Jane &
Co Gift card.
Can I still use my gift card if the store closes?
No. Gift cards must be used by May
24, 2025. We will not be able to honor them beyond our last day open to the
public.
Can I return something I recently Purchased?
As of April 7, 2025,
all sales are final. We will honor any purchase(s) made prior to April 7th,
2025 as long as it aligns with our current return policy. All returns fall under our return policy.No exceptions!
Can I get cash back for my gift card balance(s)?
No. We do not offer cash back on gift cards or store credit. This policy is in line with Indiana law and our long-standing store policy.
Can I use my giftcard on discounted or final sale items?
Yes! Gift cards may be used on all eligible merchandise in-store through May 24, 2025, including sale and clearance items.
What happens to store credit received from a return?
Store credit issued on a gift card is treated the same as a regular gift card. It must be used by May 24, 2025 and is not eligible for cash redemption.
How to care for the clothing?
Make the most out of your clothes by taking appropriate care of them. Most of our items can be washed on cold/delicate and hung to dry. The product description is where you can locate the care of the items. Be sure to review the details for cleaning instructions before purchasing.
Do your items run true to size?
All of our items generally fit true to size, unless otherwise specified in the product description. Be sure to read the details section before buying or take a look at our sizing guides.
What is the warranty policy for Brenda Grands Jewelry, and who do I contact for support?
Brenda Grands Jewelry offers a 6-month warranty on all Demi-Fine items and a 1-year warranty on all Waterproof products. To be eligible, you’ll need to provide a receipt showing your date of purchase. For any issues or questions, feel free to reach out directly at wholesale@brendagrands.com.
Have a question you don’t see here?
Please check our shipping policies and size guide (below) to find more answers. If you still want to talk to someone on our team, reach out to us with questions today. You can email us at riahjane.co@gmail.com.
Size Guide
MEASURING GUIDE:
Bust: Measure the circumference at the fullest part of your bust.
Waist: Measure where your waistline naturally creases (above hipbones) when bending to one side.
Rise: Measure from the top of the waistband to the bottom of the crotch seam.
Hips: Measure (with feet together) the circumference of the fullest part of your hips and bottom.
Length: Measure from the top seam to the outside of the hemline.
Inseam: Measure from the bottom of the crotch seam to the inside hemline.
DEFINING THE RISE:
High Rise: Waistband hits at or above navel
Mid Rise: Waistband hits just below the navel
Low Rise: Waistband hits 2" below navel
Bottoms
At our store, you'll find that most of our bottoms run true to size, but we do carry a particular brand that runs a bit small. Don't worry though! We've got you covered with a handy size chart below to help you find your perfect fit. Keep in mind, you may need to size up a size, so make sure to refer to the chart for your recommended size.It's all about finding the right fit to make you look and feel your best!
| Size | Waist (in.) | Hip (in.) |
|---|---|---|
| 0/23 | 23.5 | 30.5 |
| 1/24 | 24.5 | 31.5 |
| 3/25 | 25.5 | 32.5 |
| 5/26 | 26.5 | 33.5 |
| 7/27 | 27.5 | 34.5 |
| 9/28 | 29 | 36 |
| 11/29 | 30.5 | 37.5 |
| 13/30 | 32 | 39 |
| 15/31 | 33.5 | 40.5 |
JBD & JUST USA Bottoms
You'll find that most run true to size.We've got you covered with a handy size chart below to help you find your perfect fit. Keep in mind, you may need to size up a size, so make sure to refer to the chart for your recommended size.
| Size | Waist (in.) | Hip (in.) |
|---|---|---|
| 0/23 | 23 | 33 |
| 2/24 | 24 | 34 |
| 4/25 | 25 | 35 |
| 6/26 | 26 | 36 |
| 8/27 | 27 | 37 |
| 10/28 | 28 | 38 |
| 12/29 | 29 | 39 |
| 14/30 | 30 | 40 |