Returns & Exchanges
We want you to feel confident in your purchase.
If something doesn’t feel quite right, we’re here to help.
We accept returns for store credit within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition
- Tags still attached
- Free of stains, odors, or damage
Holiday Returns
Holiday gifts purchased between November 15 and December 15 may be returned through January 15 for store credit.
Starting a Return
To begin a return or exchange, please use our return portal.
Once your return is approved, you’ll receive instructions on how to send your item back.
Items sent back without starting a return request will not be accepted.
Store Credit
All approved returns will be issued as Riah Jane & Co store credit in the form of a digital gift card.
- Issued within 3–5 business days after your return is received
- Store credit is valid for 12 months from the date of issuance and may be redeemed toward any future purchase..
- Original shipping costs are non-refundable
Gift Cards
Riah Jane & Co. gift cards do not expire and are non-refundable. Gift cards may not be redeemed for cash except where required by law. Lost or stolen gift cards cannot be replaced.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. Original shipping charges are non-refundable.
Exchanges
The easiest way to exchange an item is to submit a return through our portal and place a new order.
Because many of our pieces are released in limited quantities, this helps ensure availability.
Due to limited inventory, exchanges are subject to product availability. If your requested item is unavailable, store credit will be issued.
Damages & Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 72 hours of delivery at:
Include your order number and photos of the item and packaging so we can make it right.
Non-Returnable Items
The following items are final sale:
- Jewelry
- Beauty or fragrance products
- Candles used or burned
- Gift cards
- Sale or clearance items
- Items marked Final Sale
Home Goods
Unused home goods and lifestyle items may be returned for store credit within 30 days of delivery.Home goods must be returned unused and, when applicable, in their original packaging.
Cancellations
Orders cannot be canceled or modified after checkout due to our processing times.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the carrier. If your package is lost or stolen after delivery, we recommend contacting the shipping carrier directly to file a claim.
While we're happy to assist when possible, we cannot guarantee replacement or reimbursement for packages marked as delivered.
Entered Wrong Address
Mistakes can happen! Contact us ASAP if you spot an error right after ordering. We’ll try to fix it, but can’t guarantee changes once an order is placed.
Need Help?
If you have any questions, we’re here for you.
Email: info@riahjane.com SUBJECT: RETURN
Response Time: Monday–Friday, we'll respond within 1–2 business days.