We want you to feel confident in your purchase.
If something doesn’t feel quite right, we’re here to help.

Returns

We accept returns for store credit only within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn and unwashed
• In original condition
• Tags still attached
• Free of stains, odors, pet hair, or damage

We reserve the right to deny returns that do not meet these standards.

Start a Return

To begin a return, please use our return portal:

•  https://riahjane.myshopify.com/apps/return_prime

Returns must be requested within the 30-day window.

Items sent without prior approval will not be accepted.

Store Credit

All approved returns will be issued as Riah Jane & Co store credit in the form of a digital gift card.

• Issued within 3–5 business days after your return is received and inspected
• Valid for 12 months from the issue date
• Expiration does not apply to purchased gift cards
• Non-transferable and not redeemable for cash
• Original shipping costs are non-refundable

Return Shipping

Return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Exchanges

To exchange an item, please submit a return and place a new order.

Due to limited quantities, we cannot guarantee item availability for exchanges.

Damages & Issues

Please inspect your order upon arrival.

We strive to provide high-quality products and excellent customer service. However, please be aware that we cannot accept returns or exchanges for items that have been damaged by the customer after purchase. This policy covers, but is not limited to, damage resulting from:

-Misuse or improper handling of the product
-Accidental drops or impacts
-Exposure to water, fire, or other extreme conditions
-Unauthorized repairs or alterations
-Lost or Stolen 

If you believe your item was defective or damaged at the time of purchase, please email info@riahjane.com within 2 days with receipt and an image of your product that is damaged for an evaluation. We will be happy to assist you with a  the item(s) found to be defective or damaged. 

If your item is damaged, defective, or incorrect, you must contact us within 72 hours of delivery at:
📧 info@riahjane.com

Include your order number and clear photos of the issue.

Claims submitted after this timeframe may not be accepted.

Due to our limited quantities and high demand for our products, we cannot offer price adjustments /exchanges on any items.

Final Sale Items

The following items are final sale and cannot be returned:

• Sale or discounted items
• Gift cards
• Jewelry

We reserve the right to designate additional items as final sale at any time.

Order Changes & Cancellations

Orders cannot be canceled or modified after checkout due to processing times.

Lost or Stolen Packages

Once a package is marked as delivered, Riah Jane & Co is not responsible for lost or stolen packages.

Customers are responsible for contacting the shipping carrier to file a claim.

Incorrect Address

Customers are responsible for entering the correct shipping address.

If an incorrect address is provided, we are not responsible for lost or undelivered packages.

We will attempt to assist with corrections if contacted immediately, but changes are not guaranteed.

Return Abuse Policy

Riah Jane & Co reserves the right to:

• Charge a $15.95 restocking fee for excessive returns (return rate exceeding 75%)
• Limit or refuse future orders
• Deactivate accounts at our sole discretion

Additional Terms

• Items returned after the 30-day window may be refused
• Unauthorized returns may be discarded or returned at the customer’s expense
• We reserve the right to update or modify this policy at any time

Need Help?

📧 info@riahjane.com
Subject: RETURN

 
FAQS
How do I request a return label? 

Start your return by emailing info@riahjane.com or clicking the link here https://riahjane.myshopify.com/apps/return_prime .In the subject line, please state RETURN. If you have difficulty, please email info@riahjane.com.Please allow at least 3 business days.

Do you offer price adjustments? 

Due to our limited quantities and high demand for our products, we cannot offer price adjustments /exchanges on any items. Returned merchandise will be processed for a Riah Jane & Co store credit as an E-Gift Card ONLY.