Shipping policy

 

Shipping Policy

We offer a range of shipping options so you can choose what works best for you.

Processing & Shipping

• All orders are processed within 1–3 business days.

• Priority and Express orders placed by 12 PM EST (Monday–Friday) are processed the same business day.

• Orders placed after 12 PM EST are processed the next business day.

• We do not ship on weekends or holidays.

Shipping Details

• Free standard shipping on orders $150+ (U.S. only)

• Expedited shipping is not available for P.O. Boxes

• Express shipping is not guaranteed for Alaska or Hawaii

Holiday Shipping (2026)

To receive your order before Christmas, please order by 12 PM EST on:

• Standard Shipping: Tuesday, December 8

• Priority Shipping: Wednesday, December 16

• Express Shipping: Thursday, December 17

Orders placed after these dates may not arrive in time. Need a last-minute gift? Our digital gift card is delivered instantly by email.

Holiday Returns: Orders placed between November 1 and December 24, 2026 can be returned for store credit through January 15, 2027. All other return terms apply. Gift cards and sale items remain final sale.

Delivery Notes

• Delivery timeframes are estimates and not guaranteed.

• Business days are Monday–Friday, excluding holidays. Delivery times do not include weekends or holidays.

• Delays due to carriers, weather or holidays are outside of our control.

• Shipping charges are non-refundable.

USPS / UPS Information

Most domestic orders ship via USPS or UPS, depending on the best available option for your order. Once your order has shipped, delivery is handled by the carrier.

If you experience issues with delivery, delays or tracking, please contact the carrier directly:

📞 USPS Customer Support: 1-800-275-8777
🔗 https://www.usps.com/help/claims.htm

📞 UPS: 1-800-742-5877
🔗 https://www.ups.com/us/en/support/file-a-claim.page

We are not responsible for carrier delays or missed delivery estimates and are unable to refund shipping charges if a carrier does not meet expected delivery timeframes.

Shipping Liability

Once your order has shipped, Riah Jane & Co is not responsible for:

• Lost or stolen packages

• Packages marked as delivered

• Carrier delays

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout. We are not responsible for:

• Incorrect or incomplete addresses

• Delays or lost packages due to address errors

If you notice an error, contact us immediately. Changes are not guaranteed once an order is placed.

International Shipping

We offer international shipping to select countries. Shipping rates and delivery times are calculated at checkout. Please allow additional time for customs processing.

Duties, Taxes & Tariffs

International orders may be subject to import duties, taxes, tariffs and customs fees. These charges are not included in your order total, are determined by your local customs office and are the responsibility of the customer. Riah Jane & Co does not control or predict these fees and is not responsible for any additional charges incurred during or after shipping.

Customs & Delivery

• Delivery times are estimated and may be delayed by customs.

• We are not responsible for delays caused by customs processing.

• If a package is refused or unclaimed, it may be returned or abandoned.

If a package is returned to us:

• Original shipping costs are non-refundable.

• Return shipping fees and any customs charges may be deducted from your store credit.

Tracking: UPS · FedEx