Shipping policy
We offer a range of shipping options so you can choose what works best for you.
Processing & Shipping
Orders placed by 12 PM EST (Monday–Friday) are processed the same business day.
Orders placed after 12 PM EST will be processed the next business day.
We do not ship on weekends or holidays.
All orders are processed within 1–3 business days.
| Shipping Method | Cost | Order Cutoff | Estimated Delivery |
|---|---|---|---|
| Standard Shipping | FREE on orders $150+ | 12:00 PM EST | 5–8 business days |
| Standard Shipping | $9.95 | 12:00 PM EST | 5–8 business days |
| Priority Shipping | $12.95 | 12:00 PM EST | 4–5 business days |
| Express Shipping | $28.75 | 12:00 PM EST | 2–4 business days |
Shipping Details
- Orders over $150+ qualify for free standard shipping (U.S. only)
- Priority and Express orders placed by 12 PM EST are processed the same business day
- Expedited shipping is not available for P.O. Boxes
- Express shipping is not guaranteed for Alaska or Hawaii
Delivery Notes
Delivery timeframes are estimates and not guaranteed.
Business days are Monday–Friday.
Delays due to carriers, weather, or holidays are outside of our control.
USPS / UPS Information
Most domestic orders ship via USPS or UPS, depending on the best available option for your order.
Once your order has been shipped, delivery is handled by the carrier.
If you experience issues with delivery, delays, or tracking, please contact USPS/UPS directly:
📞 USPS Customer Support: 1-800-275-8777
🔗 https://www.usps.com/help/claims.htm
UPS
📞 1-800-742-5877
🔗 https://www.ups.com/us/en/support/file-a-claim.page
We are not responsible for carrier delays or missed delivery estimates and are unable to refund shipping charges if USPS does not meet expected delivery timeframes.
International Shipping
We offer international shipping to select countries. Shipping rates and delivery times are calculated at checkout.
Please allow additional time for international orders due to customs processing.
Duties, Taxes & Tariffs
International orders may be subject to:
- Import duties
- Taxes
- Tariffs
- Customs fees
These charges are not included in your order total and are the responsibility of the customer.
Riah Jane & Co does not control or predict these fees and is not responsible for any additional charges incurred during or after shipping.
Customs & Delivery
- Delivery times are estimates and may be delayed by customs
- We are not responsible for delays caused by customs processing
- If a package is refused or unclaimed, it may be returned or abandoned
If a package is returned to us:
- Original shipping costs are non-refundable
- Return shipping fees and any customs charges may be deducted from your store credit
These charges are the responsibility of the customer and are determined by your local customs office.
- United Parcel Service Tracking: https://www.ups.com/track
- FedEx Tracking: https://www.fedex.com/en-us/tracking.html
Shipping Liability
Once your order has been shipped, Riah Jane & Co is not responsible for:
- Lost or stolen packages
- Packages marked as delivered
- Carrier delays
Incorrect Address
Customers are responsible for entering the correct shipping address at checkout.
We are not responsible for:
- Incorrect or incomplete addresses
- Delays or lost packages due to address errors
If you notice an error, contact us immediately. Changes are not guaranteed once an order is placed.
Holiday Shipping (2026)
To receive your order before Christmas, please place your order by:
- Standard Shipping: December 15
- Priority Shipping: December 19
- Express Shipping: December 22
Orders placed after these dates may not arrive in time.
*Please note that delivery times do not include weekends or holidays. Business days are Tuesday-Friday. Any delays due to UPS/USPS exceptions and weather-related delays are beyond our control. Shipping charges are non-refundable.